Interpreter

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

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Time Type:
Full time

Department:
Interpreter Services

All Locations:
79 Paris Street

Position Summary:
The Spanish Interpreter will provide essential interpretation services for our Health Center's Spanish-speaking patients and staff, facilitating communication during clinical visits, over the phone, in person, and through other methods.

This role involves translating for patients with Limited English Proficiency (LEP) and contributing to the overall improvement of service quality.

The Spanish Interpreter will report directly to the Director of Interpreter Services.

Key Responsibilities:


* Adhere to the Code of Ethics for interpreters, ensuring patient confidentiality, direct verbatim interpretation, and professional conduct.


* After training, proficiently manage on-call staff messaging functions in Epic for patients with LEP.


* Respond to incoming calls from the Interpreter Services Line, handling last-minute requests from various departments.


* Provide interpretation services for a diverse patient population, including pediatric and geriatric patients, over the phone as needed.


* Identify and address issues to ensure the effective delivery of interpreter services in patient care areas.

Qualifications:


* Completion of a medical interpreter certification program is required.


* 1-2 years of interpreting experience in a medical setting within the United States.


* Proficiency in verbal and written communication in at least two languages.


* Ability to deliver culturally appropriate interpretation across various modes.


* Strong interpersonal skills and the ability to collaborate effectively with team members.


* Knowledge of patient rights and confidentiality.


* Computer skills are preferred.


* Highly motivated with excellent prioritization skills.

Benefits:


* Medical, dental, and vision coverage.


* Life and disability insurance.


* 401(k) retirement plan.


* Tuition reimbursement.


* Flexible spending and transportation accounts.


* Paid holi...