Lead Field Service Representative

Great people make Schneider Electric a great company.

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments.

They are problem solvers.

They are customer focused.

They are passionate about the work they do.

They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work.

Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site-based position with occasional nonstandard hours.

There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

This role ensures that within an organizational department, it has the correct level of Technical Service experience to ensure all customers are supported.

The purpose of this role is to ensure that the organizational department has the Technical Service Capability to support its engineering and service commitments to an Advanced level of complexity.

While this role does not have direct management responsibility of others, this person will provide assistance to the Services Manager in areas such as coaching, mentoring, and providing help and guidance to other field associates in the district as well as taking some leadership responsibility in customer interactions, as directed by the Services Manager.

Responsibilities


* This role will mentor other field service reps where necessary to give advice and support of a technical nature when required.


* This role will report to the Field Service Manager of the organizational department and advise on any Technical Service or Support Matter.


* This role will manage a number of Customer Key Accounts.


* This role will carry out service or support work in line with standard procedures or practices and will regularly work outside these boundaries as required.


* Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.


* Develop innovative solutions to more complex technical problems that arise during start-up.


* Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.


* Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction.


* Coach and mentor less experienced engineers, check the quality of their work, and help them diagnose and solve problems.


* Produce leads for Service Support.


* Troubleshoot, investigate, and resolve technical problems that arise during start-up.


* Train customers on the features o...