Collections Analyst - OTC

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world's leading manufacturers of soft contact lenses.

The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics.

CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available.

Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers.

For more information, visit www.coopervision.com .

Scope Of the Role:

The Collections Analyst supports end-to-end Order-to-Cash (O2C) activities for CooperCompanies' North America entities within a Global Business Services (GBS) environment.

The role focuses on timely collections for top-tier, high-revenue customer accounts, customer-focused dispute resolution, and risk analysis.

The analyst serves as a liaison for billing inquiries, reconciles complex transactions, produces collections and bad debt reporting, and contributes to process improvements and systems initiatives to optimize working capital and customer experience.

Job Summary:

The Collections Analyst collaborates with Sales, Finance, Customer Service, and IT to drive timely payments, resolve deductions and billing discrepancies, and maintain exceptional customer relationships.

Core activities include managing aging portfolios, negotiating payment arrangements, documenting collection actions, performing complex reconciliations, preparing collections and bad-debt reports, and contributing inputs to monthly cash forecasts.

The analyst also supports credit limit renewals, policy compliance (SOX), audit requests, and continuous improvement initiatives across O2C.

Success requires strong communication, analytical rigor, ERP/Excel proficiency, and a proactive, customer-centric approach.

The Collections Analyst supports end-to-end Order-to-Cash (O2C) activities for CooperCompanies' North America entities within a Global Business Services (GBS) environment.

The role focuses on timely collections for top-tier, high-revenue customer accounts, customer-focused dispute resolution, and risk analysis.

The analyst serves as a liaison for billing inquiries, reconciles complex transactions, produces collections and bad debt reporting, and contributes to process improvements and systems initiatives to optimize working capital and customer experience.