Assistant Front Office Manager - Front Office - InterContinental® Hotel Dubai Festival City

Do you see yourself as the Assistant Front Office Manager at InterContinental® Hotel Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels.

These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites.

In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:


* Implement new Front Office policies and procedures as required in order to standardize guest service delivery.

Performs on-the-job training and coaching to ensure all colleagues are capable of delivering the InterContinental standards. 


* Ensure standards and procedure are in place to ensure all IHG Rewards members and Ambassador members, long term guests and other VIPs receive special attention and recognition. 


* Meet and greet all V.I.P.

and long-term guests to ensure that their rooms are inspected and prepared prior to arrival, driving the welcome/farewell interviews. 


* Drive the enrolment of IHG Rewards and Ambassador Members ensuring enrolments are in line with the required targets as set in the Performance Tracker.


* Proactively looks for ways of providing better service and to exceed guest expectations.

When “glitches” occur, ownership is taken to implement service recovery and to ensure action is taken to address the issue in question to prevent its reoccurrence. 


* Be knowledgeable and ensure all direct reports are familiar with all hotel room types, outlets, and facilities and to be aware of all in house functions and events taking place. 


* Work closely with the Guest Experience Managers to control...