Senior Program Director, Contact Center Operations | Onsite in Little Rock, AR | Relocation Availabl

Description & Requirements

Maximus is currently hiring an onsite Senior Program Director who is PMP certified to lead a large-scale state Health & Human Services contact center in Arkansas.

In this role, you will have full ownership of program performance, financial results (P&L), compliance, and overall service delivery.

You will also serve as the key client facing leader, helping maintain a strong partnership and supporting a high quality customer experience.

If you are PMP certified, have experience with government call center operations, understand Medicaid eligibility, and have led full life cycle contact center projects, please apply.

This is an on-site position in Little Rock, AR, with relocation assistance available.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- Competitive Compensation - Bonuses based on performance included!

- ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- ️Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Job Description

Essential Duties and Responsibilities:

- Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.

- Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.

- Ensure established goals and objectives support the overall project strategies.

- Oversee all project administrative operations including budget, financial controls, and human resources.

- Plan, develop, and schedule priorities for achieving operational and performance goals.

- Review management, productivity, and financial reports and studies to ensure program objectives are met.

- Participate in internal audits, research studies, forecasts, and modeling exercises ...