Key Account Manager - Ecom

Key Account Manager - Ecom

Job Description

Key Account Manager

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

In this role, you will:

Position Summary


* We are looking for a highly driven and experienced Key Account Manager (KAM) to lead, manage, and grow Kimberly-Clark’s business on Ecommerce Platform.

This role is responsible for developing long-term strategic partnerships, delivering sales growth, optimizing profitability, and building brand visibility on one of the most important e-commerce platforms in Vietnam.


* The ideal candidate has strong experience in FMCG and/or E-commerce, excellent business acumen, and a proven track record of managing high-growth online channels.

Responsibilities

Account Management & Business Growth


* Own end-to-end P&L for online platform, ensuring revenue, profitability, and market share targets are met.


* Develop annual Joint Business Plans (JBP) with online platform, covering assortment, pricing, traffic, promotions, and branding.


* Drive daily, weekly, and monthly performance management to achieve GMV targets.


* Identify whitespace opportunities, portfolio gaps, and growth initiatives across all Kimberly-Clark categories.

Campaign, Promotion & Media Planning


* Plan and execute key mega campaigns (e.g., 2.2, 3.3, 4.4, 9.9, 11.11, 12.12).


* Optimize media spending, traffic-driving activities, and platform assets (KOLs, livestreams, visibility banners, search ads).


* Collaborate closely with marketing, supply chain, finance, and e-commerce operations teams to deliver flawless execution.

Operational Excellence


* Work with supply chain teams to ensure healthy stock levels, forecast accuracy, and on-time replenishment.


* Track and optimize platform operations such as delivery, return rate, seller rating, and customer experience metrics.


* Analyze sales data, traffic, conversion, and competitor benchmarking to generate insights and quick actions.

Relationship Management


* Build strong partnerships with Shopee category managers and cross-functional platform teams.


* Lead negotiations on terms, visibility packages, co-funding deals, and commercial agreements.

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you....