Engineer, Infra-Structure

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired.

We accomplish this in four ways:


* EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.


* BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. 


* SERVE: Many of our products are sold directly to the federal government.

We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military. 


* SUPPORT: We want to end blindness forever.

To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

ABOUT THIS ROLE

The IT Infra-structure Engineer is responsible for the design, integration, implementation, modification, and coordination of the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.

Day-to-day support to employees including desktop support and project support for multiple sites throughout the organization.

Responsible for deploying, maintaining, and repairing the computer and network infrastructure.

LOCATION AND SCHEDULE

Durham, NC

Monday-Friday 7:30 AM – 4 PM

Occasional business travel in and out of state is required.

KEY RESPONSIBILITIES


* Handle all second level support requests - System Administration - Network Administration.

Handle first level support requests as required.


* Organize and prioritize support issues and all IT telephone calls.

Log and prioritize all to ensure that no issue goes unresolved.


* Handle all second level support issues related to infrastructure issues in a timely and efficient manner.


* Organize, add users/systems and control security for Windows Active Directory.

Manage VPN’s and remote connections for off-site users


* Ensure Virus definitions and Antivirus solutions are present and standard throughout the Enterprise Infrastructure.


* Ensure all backups are done as scheduled and logged to ensure system integrity.

Prepare and configure new hardware.


* Monitor and perform OS updates, Microsoft upgrades and application updates as designated by management.


* Use network monitoring utilities to ensure all servers, network gear and systems alerts are queried.


* Maintain logs of all activities in the public folders.

Ensure network availability remains high by interfacing with other IT personnel when issues arise.


* Projects as assigned by IT management.

QUALIFICATIONS


* Two-year degree preferred.


* Minimum five years related work experience.


* Good phone skills required.


* Must be able to communicate with a variety of individuals (technical and non-technical)


* Strong knowledge of Enterprise Systems Administrati...