Lead Coordinator, Patient Access

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Pediatrics

All Locations:
10 Gove Street – Taylor Building

Position Summary:
The Patient Access Lead provides daily operational support and leadership to registration staff, ensuring efficient patient flow, accurate registration, and excellent customer service across assigned clinical areas.

This role supports staff onboarding, training, scheduling, and workflow coordination while serving as a liaison between Patient Access and clinical teams.

The Patient Access Lead utilizes advanced EPIC EMR knowledge, maintains compliance with policies and confidentiality standards, and assists the Supervisor with staffing coverage, performance feedback, and process improvement initiatives.

ESSENTIAL DUTIES & RESPONSIBILITIES                  


* Acts as a mentor to new and existing registration staff.


* Works with supervisor to orient and train new staff to department policies, procedures, and workflow.


* Demonstrates excellent leadership in all areas of responsibility for Patient Access Coordinators


* Coordinates the day-to-day workflow for assigned clinical areas.  This includes the registration of patients to ensure efficient patient flow.


* Manages workload for line staff and adjusting staffing levels to meet the needs of the clinical areas


* Displays superior customer service skills.

Assists patients to resolve complaints or concerns.  Reports all incidents to supervisor.


* Always maintains patient confidentiality.


* Maintain cash handling in accordance with department and health center policies and procedures.


* Demonstrates initiative, reliability, flexibility, and organizational skills.


* Demonstrates substantial knowledge of all the registration departments to ensure proper information is forwarded to staff as needed.


* Monitor all incoming electronic faxes and ensure the schedule for fax processing is properly assigned; verify document accuracy and timely distribution, and arrange appropriate coverage to maintain continuity d...