Customer Experience Intern

Position Summary


* The "Customer Experience Intern" supports in collecting, analyzing, and reporting customer feedback.

This role is ideal for students who are passionate about customer-centricity, data analysis, and improving customer journeys.


* The intern will assist the CX Development Manager in annual Overall Experience Survey (OES) which plans to start in May and daily Voice of Customer (NSS) monitoring

Key Responsibilities

Support 2026 Overall Experience Survey (OES)


* Assist in preparing survey data


* Coordinate with internal teams to support survey communication


* Help manage survey deployment on the chosen survey platform (training provided)


* Track, audit and report daily response rate


* Clean and organize data for analysis


* Contribute to creating survey result summaries and visual dashboards

Daily Customer Voice (NSS) monitoring


* Review customer feedback in Medallia


* Analyze sentiment (positive/neutral/negative) and highlight emerging trends


* Escalate urgent customer insights to the CX Development Manager

Customer-Centric Projects


* Participate in journey mapping workshops or internal communication


* Support small CX improvement initiatives


* Help document customer insights, pain points, and potential solutions

Qualifications (for Intern Level)

Education:


* Undergraduate student in Business, Marketing, Data Analytics, Psychology, or related field


* (Open to final-year students or fresh graduates.)

Skills:


* Basic knowledge of Excel


* Interest in customer experience, customer service, or data analysis


* Good logical thinking and attention to detail


* Strong communication and willingness to learn


* Curious and proactive mindset


* Positive attitude and team collaboration


* Ability to handle multiple small tasks independently

What the Intern Will Learn


* How to run a large-scale customer experience survey


* Survey design, sampling, and response rate management


* Customer voice monitoring and reporting methodologies


* Basic data analysis and dashboard creation


* How real customer insights drive business decisions


* Professional communication and presentation skills

WHAT'S IN IT FOR YOU?


* REWARDS: Monthly stipend and transportation allowance


* GROWTH: A robust development framework for you to learn and grow with class-room training, coaching and on-the-job learning.


* ACCELERATION: A various mix of projects for stretching yourself and chances for international exposure as well as career acceleration.


* CULTURE: The privilege of working for one of the Best Places To Work in Vietnam where young people are empowered to take ownership in their work, do the best for our customers, and make the most of their energy.

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