Commercial Support Intern

Description - External

A - Order processing - Sales Orders, FOC orders (Warranty/ Sample/ Promotion) and Credit/ Debit Memos

Check clean orders with customers before processing to system, especially adaptation goods (ACB, MVS, etc).

Process the orders to SAP, follow up with Logistics on cancellation/ modification or any special requests.

Note down all special requests in Sales orders (SAP/ Excel)

Raise & follow up MM creation requests at order entry to avoid delay.

Prepare Sales Contract as customer request align with company policies and monitor contract terms until it closed.
B - Delivery Arrangement

Request customers to settle the payment against contracts/ schedules

Actively check credit/ payment to ensure correct incentive discounts applied and record it carefully in Orders (SAP/ excel)

Check the availability of goods and issue invoices as per requested from customers and align with company policies

Closely cooperate with 3PL to support customers on self-collection in urgent cases

Coordinate with Finance team to handle customer complaints/ requests relating to invoices such as cancellation, correction reports, rebate, etc
C - Administration Tasks & Team Support

File documents according to policies

Check and reply requests via email and telephone relating assignments and record customer requests in bFO.

Back up other team members when requested.

Ready for job rotation and other assignments depending on business requirements
Qualifications - External

Education:


* Bachelor Degree in Economics/ Foreign Trade/ Business Administration or relevant majors.


* Experience in Customer Service or Market Research

Others (e.g.

language skills, technical skills):


* Ability to work both independently and as a team member under high pressure


* Having problem-solving skill and customer driven skill.


* Having strong communication (both in writing and speaking Vietnamese and English) interpersonal skills


* Enthusiasm, adaptability, team-spirit and detail-oriented are required


* Proficient computer skills in MS Office (Word, Excel)

WHAT'S IN IT FOR YOU?


* REWARDS: Monthly stipend and transportation allowance


* GROWTH: A robust development framework for you to learn and grow with class-room training, coaching and on-the-job learning.


* ACCELERATION: A various mix of projects for stretching yourself and chances for international exposure as well as career acceleration.


* CULTURE: The privilege of working for one of the Best Places To Work in Vietnam where young people are empowered to take ownership in their work, do the best for our customers, and make the most of their energy.

Looking to make an IMPACT with your career?

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