Front Office Receptionist

Hotel Indigo Torquay is looking for Front Office Team Member to join our growing team and bring the Hotel Indigo values to life!

Hotel Indigo Torquay brings a vibrant new addition to this idyllic coastal town.

Nestled along the stunning English Riviera, the hotel offers guests breathtaking views of Tor Bay and easy access to some of Torquay’s most iconic beaches and walking trails, where nature can be truly appreciated.

Close to local attractions, including the historic Torre Abbey and the lively harbour, guests can also indulge in the region's renowned culinary scene featuring fresh seafood and artisanal delights.

Hotel Indigo provides a unique and memorable experience, offering a tonic for the body, imagination, and soul, while capturing the spirit of this historic English seaside destination.

We are looking for someone who can work 16 hours across 2 shifts per week, weekend availability is essential for this role. 

As a Front Office Team Member (Part-Time), you can expect to carry out the following duties…


* Checking in our guests when they first arrive, and checking out our guests on departure (you will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively) – it would be great if you had experience in a Reception role within in a Hotel environment with experience of Opera or similar reception system (not essential)!


* Dealing with ad-hoc guest requests (you will be problem solving to ensure we can elevate all of our guests stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile)  - you will be an excellent problem-solver and fast-thinker, we will give you the autonomy to do what you need to do in order to make sure our Guests have a stay above and beyond the expected! 


* Engaging with our Guests (you will be providing our guests with information about the Hotel itself, local area and create induvial authentic interactions with each guest)– excellent communication and personable skills are essential for this role, you will be communicating with a wide range of guests and need to adjust your approach dependent on guests needs and wants!


* Recognising IHG One Rewards Members and encouraging new joiners (you will be an advocate of the IHG One Rewards program and know the benefits of joining, so you can share these with our guests who aren’t already signed up…whilst recognising and appreciating our loyal members!) 

Just like no two Hotel Indigos are alike, we believe no two individuals are alike.

Therefore, we offer our colleagues with a wide range of additional benefits to support you.

By taking a confident step in your career and joining us, you can expect to receive….


* Financial security - £12.60 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Wagestream - a fin...