Content Design, Vice President - Card

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design for the Amazon CoBrand team you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.

Supporting the Amazon Chase CoBrand Card portfolio, you will play a critical role in shaping and elevating the end-to-end customer experience across both Chase and Amazon platforms.

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

You will collaborate with cross-functional teams to deliver clear, engaging, and effective content strategies that drive customer understanding, satisfaction, and loyalty.

Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience.

Champion inclusive design and customer experience and contributeto the success of JPMorgan Chase and Amazon's user experience design efforts.

Job responsibilities


* Partner with Chase Product, Marketing, and Experience teams to develop and align on robust end-to-end customer experience strategies for Amazon cobrand credit cards.


* Develop a strong point of view on the Amazon card customer journey, leveraging competitive intelligence, industry best practices, and business priorities to inform content decisions.


* Collaborate with CoBrand Card Product & Technology partners to support and execute work-streams within the Amazon book of work, ensuring content supports product and experience goals.


* Engage and influence Amazon stakeholders, particularly around content strategy to ensure all customer-facing content is legally sound, meets customer needs and expectations for credit card management and loyalty, and aligns with both Chase and Amazon's strategic direction.


* Influence Amazon stakeholders to ensure Amazon card experiences and surfaces are consistent with overall content strategy.


* Serve as a thought leader and subject matter expert in content design for the Amazon Card product line, advocating for best-in-class customer experiences and content practices.


* Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms


* Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites


* Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices


* Extensive experience facilitating works...