Technical Consultant, Remote Accounts

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your role:

The role of the Technical Consultant (Remote Accounts) is to be a leader in the therapeutic areas that are aligned to the Elanco species business strategy and to manage the successful implementation of support activities and initiatives in order to maximize current and future potential of Elanco products and services.

Our Remote Account Manager (RAM) Team of experienced salespeople works alongside our national team of Territory Business Managers to provide a virtual service via phone and Teams, to support our customers in key strategic areas of our portfolio and drive our commercial objectives.   As a key part of this team, the Technical Consultant will work with the RAM lead to determine the appropriate strategy for both current and future products.

This will involve:


* Internal close liaison with sales and marketing to ensure activities are aligned with strategy.


* Contact with international Elanco colleagues to maintain and develop technical strategy.


* Externally to build a relationship with key customers, opinion leaders and influencers so that Elanco is perceived as a technical partner of choice.

Also closely integrated with the Veterinary Technical Services team, the Techincal Consultant will serve as a first line customer contact for Elanco product technical inquiries received by phone, post and email.

Whilst providing exemplary service to veterinary teams, farmers and pet owners, they will submit, investigate and follow up suspected adverse reactions/suspected lack of efficacy/product complaints in accordance with Elanco pharmacovigilance guidelines.

They will take an active role in training and developing other members of the technical team, as well as the sales force.

This role will primarily support the Pet Health (companion animal) portfolio, but flexibility to support the farm animal business where necessary is also required.

There is some requirement for being ‘on call’ for urgent veterinarian inquiries (for example product overdose) during early evenings, bank holidays and Saturday mornings, on a shared rota basis.

Your responsibilities:


* Provide tech...