Host/Hostess

About Us

Imagine being greeted by the rugged limestone hills, big blue skies, and fresh country air of Tapatio Springs Hill Country Resort at the top of every workday.

Working at our 220-acre resort combines the natural beauty of our surroundings with the warmth of true Texas spirit.

Join a team of dedicated professionals who welcome with big smiles and even bigger hearts.

At Tapatio Springs, our warm and open company culture comes through in a working environment where country music and spirit are ever-present.

When it comes to our commitment to our team, we walk the walk by offering employees competitive compensation and an impressive benefits package, including: Flexible scheduling for all employees, employee appreciation and targeted training programs, employee discounts on room rates and at restaurants, golf course and pro shop We also make time to celebrate our team with special parties, casual happy hours, and other social activities that foster connection.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.

• Maintain proper set-up of dining room.

• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

Knowledge, Skills and Abilities

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.

• Ability to remember, recite and promote the variety of menu items.

• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.

• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.

This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions....