Process Improvement Analyst

Job Summary

The Process Improvement Analyst serves as both a tactical and a strategic partner enhancing operational efficiency and AI evaluation.

The role will work collaboratively across the bank to identify opportunities to assess and drive process consistent operational efficiencies designed to reduce friction and pain points for both employees and customers.

This position is responsible for conducting discovery sessions with various business units to understand current-state processes, identify variations, and uncover opportunities for improvement.  Additionally, this position will participate in HTB’s AI evaluation and implementation process.  The ideal candidate will have experience collaborating with leadership, understanding current opportunities for process improvement, developing standardized operating procedures, and supporting change management initiatives.

Additional responsibilities include preparing process recommendations for senior management, performing gap analyses, supporting project plans, and identifying potential automation opportunities.

The role ensures processes remain accurate, up to date, compliant with best practices, and aligned across all lines of business.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Conduct discovery sessions with various lines of business and key stakeholders to understand current practices and identify variation in workflows.


* Demonstrate ability to be a self-starter and bridge builder across multiple departments and disciplines.


* Demonstrate ability to be solutions-oriented and to build consensus for necessary change.


* Identify process inefficiencies, redundancies, and conflicting practices across lines of business in partnership with key stakeholders.


* Map, document, and redesign end-to-end processes using standardized templates and best-practice frameworks.


* Collaborate across the bank with various lines of business teams to ensure processes align.


* Build gap analyses to support decision-making.


* Contribute to project plans, milestone tracking, and documentation as needed.


* Collaborate with line of business leaders to prepare process recommendation documents, including presentations to senior management, process maps, supporting metrics, and business requirements.


* Partner with department leaders to develop clear, actionable SOPs and workflow documentation.


* Create templates, checklists, and workflow documentation to promote operational consistency and reduce errors.


* Maintain a central repository of operational procedures and ensure regular updates as systems and processes evolve.


* Identify opportunities for automation and improved efficiency across departments.


* Research and summarize best practice standards relevant to process management as needed.


* Recommend appropriate solutions...