Customer Satisfaction & Quality Manager

Schneider Electric has an exciting opportunity for a Customer Satisfaction & Quality (CS&Q) Manager in our Columbia, SC facility.

This role provides leadership in quality, customer satisfaction, and continuous improvement while driving a strong quality culture across the plant.

The CS&Q Manager oversees quality assurance, quality control processes, and the implementation of standards and procedures that ensure product quality, operational excellence, and customer satisfaction.

What Will You Do?

Customer Experience & Quality Leadership


* Lead Quality and Customer Experience for the manufacturing of LV power system equipment.


* Manage, coach, and develop a team of quality engineers.


* Serve as the Voice of the Customer, ensuring customer needs and feedback influence decisions, priorities, and improvement actions.

Customer Centricity


* Promote a customer-first mindset across the entity.


* Drive actions that improve customer satisfaction and achieve quality goals.


* Represent customer feedback in internal forums and decision processes (e.g., Schneider Performance System).

Quality Excellence


* Lead Quality and Customer Satisfaction processes (Issue to Prevention).


* Drive quality excellence across the full manufacturing chain - suppliers, stamping, molding, automated assembly, receiving, packing, and returns.


* Implement and sustain key quality methodologies including 8D, Lean Six Sigma, SPS, and other continuous improvement tools.

Quality Systems


* Implement Schneider Electric's quality policy and define CS&Q roles, targets, and objectives for the entity.


* Ensure compliance with Global directives and quality standards.


* Manage and maintain the site's Quality Management System (ISO).


* Network across CS&Q teams to share needs, align practices, and capitalize on best-in-class standards.


* Ensure the CS&Q team maintains the appropriate level of competency and skill.

Reporting Structure? You will report directly to the Plant Manager.

What skills and capabilities will make you successful?



* Bachelor's Degree in Mechanical, Industrial, Electrical, or related Engineering field is required.


* 5+ years of experience in Quality, Supply Chain, Manufacturing, or Customer Satisfaction.


* 5+ years of supervisory or managerial experience.


* Expert knowledge of Quality Management Systems (ISO9001, ISO90002, ISO14001) and ability to conduct internal IMS audits.


* Working knowledge of Lean Manufacturing concepts and tools (Lean Six Sigma, Poka-Yoke, 8D, DOE, PFMEA/DFMEA, DMAIC, etc.).


* Familiarity with applicable statutory and regulatory standards (ANSI, NEMA, IEC).


* Prior experience leading internal audits.


* Green Belt or Black Belt certification.


* Knowledge of low-voltage electrical gear.


* Experience using digital quality platforms.


* Six Sigma certification or Project Management certification.


* SAP experience.

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