Intelisys: Partner Success Manager II

Summary:

The Partner Success Manager II is a strategic partner advocate responsible for delivering an exceptional experience across assigned accounts.

This role goes beyond transactional support by proactively identifying opportunities, anticipating partner needs, and collaborating with internal teams to deliver solutions before issues arise.

By leveraging data insights, coordinating resources, and maintaining strong relationships, the PSM II ensures partner success and contributes to growth initiatives that strengthen the organization's competitive edge.

Essential Job Duties:

Proactive Partner Engagement


* Initiate solutions and escalations before being asked, ensuring a seamless partner experience.


* Identify trends, potential gaps, and communicate actionable insights to partners and internal teams.


* Maintain regular cadence with Business Development Managers (BDMs) to align on partner initiatives.

Partner Relationship Management


* Act as the primary point of contact for assigned partners, ensuring timely and proactive communication.


* Coordinate strategically with BDMs to address partner needs and optimize engagement.

Support & Enablement


* Facilitate ongoing education and training using provided resources.


* Support deal registration, retention, and renewal activities to maintain partner satisfaction.


* Ensure partner records are accurate and up to date.

Operational Execution


* Manage assigned opportunities and deal registration processes.


* Oversee pricing actions, including coordination with specialists and monitoring progress.


* Track and resolve partner requests promptly to maintain SLAs and deliver exceptional service.


* Other duties as assigned

Reporting Relationships:


* Reports to Manager, Partner Success

Requirements:


* Bachelor's degree in business, communications, or related field (or equivalent experience).


* 3+ years of experience in partner success, account management, or channel support roles.


* Proven ability to anticipate needs and deliver proactive solutions.


* Strong organizational and multitasking skills with attention to detail.


* Excellent communication and relationship-building abilities.


* Proficiency in CRM and partner management systems.

Preferred:


* Bachelor's degree in business, communications, or related field (or equivalent experience).


* 3+ years of experience in partner success, account management, or channel support roles.


* Proven ability to anticipate needs and deliver proactive solutions.


* Strong organizational and multitasking skills with attention to detail.


* Excellent communication and relationship-building abilities.


* Proficiency in CRM and partner management systems.

Physical Requirements:


* Ability to sit or stand at a computer terminal for long periods of time.


* Ability to work in a hybrid environment, combining remote and in-office attendance designa...