Program/Project Manager - Consumer Originations Strategic Initiatives

Chase, with its 200-year legacy of integrity and financial strength, empowers families to achieve homeownership.

Home Lending offers purchase and refinance loans, helps access home equity, services mortgages, and provides affordable housing solutions.

Managing 3.7 million mortgages worth over $960 billion, the team includes loan originators, processors, underwriters, and customer service specialists.

The Consumer Originations Strategic Initiatives Program Integration team collaborates with business owners and partners to promote strategic initiatives, optimizing business operations and achieving strategic goals, while serving as a centralized hub for program oversight and support.

As a Program/Project Manager within the Consumer Originations Strategic Initiatives Program Integration team, you will be aligned to each strategic initiative and play a critical role as a skilled communicator, strategic thinker, and adept problem solver who leads teams to deliver successful project outcomes while managing risks and constraints effectively.

Job responsibilities



* Partner with business owners and partners to develop and document the business strategy and plans and leads projects, directing program planning and management, issue identification and resolution, risk management, analytical design and deliverable definition, manages change requests


* Develop and execute comprehensive project plans to achieve desired outcomes - including scope, schedule, budget, resources, solution quality, leveraging consistent methodology across all programs.


* Support centralized tracking of project plans and consolidated end to end integrated view for all programs


* Implement common, consistent routines, resources and tools to track and report status of key programs.


* Develop metrics, scorecard and dashboard reporting for tracking of key initiatives leveraging common frameworks.


* Enforce use of consistent standards, methodologies and best practices to ensure consistency and efficiency across programs


* Identify and effectively communicate with key stakeholders throughout the project, understanding their needs and expectations


* Lead cross-functional project teams, fostering a collaborative work environment.

Facilitate communication and collaboration across workstream members.

Provide clear direction and support to team members


* Provide regular updates on project plans and progress.

Prepare program updates for key forums, management updates and business reviews


* Support centralized tracking and reporting of key issues across programs and leverage common tools to track, assess and mitigate risks associated with programs


* Ensure decisions are brought forward to appropriate forums and track key decisions and expected impacts / outcomes

Required qualifications, capabilities and skills



* 6+ years working in Home Lending Consumer Originations with experience developing sales strategies, and developing and de...