Tool Room / Part Expeditor

PRIMARY FUNCTION:

Responsible for accurately ordering parts for all service technicians, generate parts returns, track all special tools, repair or replaced special tools and order small tools.

ESSENTIAL DUTIES:


* Receive orders by telephone, email, fax, text, and in person from Field and Shop.


* Promote suggestive selling by means of product knowledge.

Promote parts exchange system.


* Ensure any customer call back requests are completed to the internal and external customer's satisfaction.


* Process internal and external customer orders the same day received, assuring that all documents necessary for the transaction are completed in an accurate manner.


* Process Field and Shop Returns accurately and in accordance with company policy, assuring all pertinent information is included.


* Source and process backorders


* Follow back orders closely, to ensure prompt delivery upon receipt.


* Track back orders to communicate ship dates to Field, Shop, and Spec.

Shop Personnel.


* Work directly with Inventory control to expedite back orders.


* Report machinery sales leads and competitive machine activities to Sales and Service Departments.


* Check price and availability of parts.


* Quote parts for machine repairs.


* Manage, inspect, and maintain tool room assets to keep them in good working condition.


* Repair specialized tooling; ensuring proper operation and calibration.


* Ensure bulk oil is charged out to Machine and P.M.

Trucks.


* Charge out fuel to proper internal business unit


* Place orders for bulk oil to restock bulk oil tanks in shop.


* Process special orders for Field and Shop (Mega & Downs).


* Generate purchase orders for Field and Shop.


* Generate purchase orders for truck repair, as requested by Field Technicians and PSSR.


* Generate purchase orders and fax to vendors for parts for machine repair.


* Help ensure proper ordering of parts by technicians, maintaining cost and quantity restrictions.


* Receive and distribute shop towels and other supply items.


* Maintain professional appearance of tool room and tooling.


* Coordinate tooling use between departments and branches.


* Maintain warranty parts process.


* Code and scan purchase orders to proper accounts

MINIMUM REQUIREMENTS:

Education:

High School Diploma

Work Experience:

Minimum of 2-3 years of parts counter experience.

Have experience working with CAT or other equipment manufacturer company.

Physical:

Ability to sit for long periods using a PC and telephone;

Ability to clearly communicate using the telephone, email, and in-person.

Other:

Mechanical knowledge, clerical comprehension and capability; Must have prior PC keyboarding experience with dexterity to use a keyboard for long periods

This job description is not intended to be all-inclusive.

Your supervisor may request and assign you similar duties.

Any major modification of this job ro...