Analyst II, Executive Support

Responsibilities

Job Summary

The Analyst II, Executive Support, is part of a dynamic global IT organization that supports the company's mission and focus on innovation and sustainability.

This role is the primary point of contact for all technology needs for Avient executives, maintaining high uptime and rapid incident resolution.

This individual contributor role delivers dedicated, high-quality, and confidential IT support to C-suite executives, ensuring that their personal technology environments (Microsoft 365, Teams, Outlook, mobile devices, etc.) remain reliable, secure, and optimized for seamless use

Essential Functions


* Primary Executive IT Support: Serve as the primary point of contact for all C-suite technology needs, delivering prompt, white-glove support across laptops, mobile devices, and collaboration tools.

Quickly troubleshoot and resolve issues to maintain high uptime and executive productivity.


* Microsoft Tools & Platform Expertise: Leverage deep expertise in Microsoft 365, Teams, Outlook, Windows OS, and related technologies to support executives.

Ensure smooth operation and user-friendly experiences across these platforms, including proactive updates and system optimizations.


* Secure Remote Access: Ensure secure and stable access to corporate resources for executives.

Manage VPN connections, multi-factor authentication (MFA), encrypted communications, and other remote access tools, maintaining confidentiality and data security at all times.


* Executive Meetings & AV Support: Coordinate and support all technology aspects of executive meetings and events (e.g.

earnings calls, board meetings, investor meetings).

Set up and manage AV systems, video conferencing (Teams meetings/Rooms), and presentation tech, working with internal AV/IT teams and external vendors to guarantee flawless execution.


* Hardware Deployment & Liaison: Oversee executive hardware needs.

Coordinate procurement, configuration, and deployment of devices (laptops, tablets, smartphones), and act as a liaison for any repairs or replacements.

Ensure executives always have reliable, up-to-date equipment and peripherals.


* Executive Training & Guidance: Provide on-the-spot training and guidance to executives (and their support staff) on new devices, collaboration tools, and best practices.

Empower users with knowledge to utilize technology effectively and securely.


* Cross-Team Coordination: Work closely with internal IT teams (network, security, service desk, infrastructure) and third-party service providers to address specialized technical needs or complex issues.

Escalate and follow through on issues that require higher-level attention, ensuring swift resolution and minimal impact on executive work.


* Documentation & Process Improvement: Maintain thorough documentation of executive support procedures, solutions, and tips.

Ensure knowledge base articles for VIP support are current.

Identify opportunities to enhance su...