Quality Control Manager II

Join our team and help safeguard our business and clients by ensuring top-tier compliance with flood insurance regulations.

Make a meaningful impact by supporting operational excellence and regulatory integrity.

Job Summary:
As a Quality Control Manager II in the Flood Insurance Quality Control team, you ensure commercial loan activities comply with flood insurance requirements, partnering with operations and compliance teams to remediate issues and strengthen controls.

Job Responsibilities:


* Perform quality control reviews to confirm adherence to flood insurance policy and FDPA requirements across loan originations and servicing.


* Verify flood zone determinations and property location accuracy for Special Flood Hazard Areas.


* Validate insurance coverage, deductibles, and insurer eligibility meet policy and regulatory standards.


* Ensure borrower communications and disclosures are accurate, timely, and retained per policy and audit standards.


* Deliver accurate compliance reviews under time constraints, prioritizing cases based on business impact and risk.


* Manage throughput to achieve daily SLAs and production targets during peak volumes.


* Flex across processes and cross-train to support shifting business priorities.


* Use standardized checklists and procedures to maintain completeness and reduce rework.


* Execute time-boxed QC reviews and produce audit-grade workpapers, escalating issues as needed.

Required Qualifications, Capabilities, and Skills:


* Bachelor's degree.


* Ability to read and interpret complex documents and insurance policies for compliance.


* Strong attention to detail, accuracy, and efficiency.


* Creative problem-solving and sound judgment.


* Excellent verbal and written communication skills.


* Excellent organizational skills.


* Ability to multi-task and leverage internal resources.


* Strong client focus and ability to collaborate with internal groups.

Preferred Qualifications, Capabilities, and Skills:


* Strong working knowledge of FDPA requirements and Interagency Flood Insurance Q&As.


* Experience in risks and controls, compliance, regulatory, or quality oversight.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognitio...