IT Assistant

MAJOR RESPONSIBILITIES


* Helpdesk Support: Act as the first point of contact for IT-related inquiries, providing timely assistance via phone, email, or ticketing system


* Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to ensure smooth store operations


* System Maintenance: Perform regular updates, backups, and maintenance of computer systems and applications


* Hardware & Software Setup: Install and configure new equipment, including POS systems, printers, and other retail-specific devices


* Network Management: Monitor and maintain network connectivity to guarantee uninterrupted business processes


* User Training: Offer guidance and training to staff for effective use of IT systems


* Inventory Management: Track IT assets and maintain accurate documentation


* Security: Implement and monitor security measures to protect sensitive customer and company data


* Store Operation Support: Collaborate with store teams to ensure IT systems (POS, inventory tracking, customer service tools) function seamlessly

REQUIREMENTS & CAPABILITIES


* 1-3 years of relevant working experience in IT support or a similar role


* A degree or certification in IT or a related field is preferred


* Basic knowledge of computer hardware, software, and networking


* Working knowledge of Active Directory (AD) for managing user accounts, access control, and directory services


* Strong problem-solving and troubleshooting abilities


* Good communication skills to explain technical concepts to non-technical staff


* Business-level proficiency in English, especially for written and verbal communication, to coordinate with vendors, suppliers, and international teams when necessary


* Familiarity with retail-specific systems like POS software is a plus