Change Manager

Job Summary:

The Change Manager is primarily responsible for providing dedicated program/project support for change initiatives, as well as promoting increased change capability in individuals and groups for a range of projects in assigned areas.

The Change Manager will work closely with the Lead Change Manager, Product and Delivery team members, communications and other business partners to assess the level of change and help develop and execute an appropriate change management strategy, including leadership and stakeholder engagement, communication, training and adoption reinforcement plans.

The Change Manager reports to the Change Management Lead for his/her assigned area and is part of the Allegis Corporate Services IS organization.

In-Office Requirement:
• Required in-office presence at least 2 days per week at one of the corporate office locations in Tempe, AZ, Jacksonville, FL or Hanover, MD.

In-Office Requirement:

Required in-office presence at least 2 days per week at one of the corporate office locations in Tempe, AZ, Jacksonville, FL or Hanover, MD.

Responsibilities

Essential Functions:

• Develop detailed knowledge and understanding of the business strategy, objectives, and goals
• Establish relationships with key project leaders/product owners, and business stakeholders
• Promote and sponsor partner interaction between product/delivery teams and business partners to foster a collaborative working environment
• Apply a structured change management approach and execute change-related activities
• Administer and complete change management assessments
• Support communication planning and execution efforts such as Training Council decks and Release Notes
• Support training planning and execution efforts including the building and maintenance of training materials such as WalkMe assets, Quick Reference Guides, videos, etc.
• Support adoption reinforcement planning and execution efforts
• Consult and advise project team members and key business partners in the change process
• Evaluate and ensure user readiness
• Track and report issues to the OCM Lead and/or project team
• Monitor change adoption post implementation
• Set expectations with team members and other stakeholders and continually manage those expectations
• Conduct the following Change Management activities:
o Conduct stakeholder impact assessments and analyses
o Prepare for and lead outreach and feedback loop activities such as training council, working sessions, and feedback discussions, etc.
o Identify risks and prepare mitigation tactics
o Execute post-deployment support and reinforcement plans
o Assess adoption and prepare/execute adoption remediation plans as necessary

Qualifications

Minimum Education and/or Experience:

• Bachelor's Degree in Organizational Change, Instructional Design, Communication, Computer Science, Management Information Systems, or related field
• 3-5 years of experience leading change within a business a...