Guest Relations Executive

At InterContinental London Park Lane, we have fantastic opportunity to join the team as a Guest Relations Executive at our luxury hotel in Mayfair with an immediate start date.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided.

Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair.

Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

We are looking for an enthusiastic and experienced Guest Relations Executive to join our dynamic hotel team.

The ideal candidate will have a passion for delivering exceptional customer service and have a keen eye for detail.

This role is essential for ensuring that all guests have a memorable experience and feel valued during their stay.

As our Guest Relations Executive you are warm and engaging and will provide a personal service to ensure the guests stays are flawless from Check-In to Check-Out Proactively reaching out to guests prior and post stay and preparing VIP guest amenities.

You will support front office with reception and lobby presence, meetings and greeting guests dealing with queries and concerns they may have.

         

You should have at least 2+ years in a hotel front office role with extensive knowledge of Opera or a similar PMS.

If you think this, is you, we would love to hear from you!

We are committed to offer and provide our Guest Relations Executive with a competitive salary and a large range of benefits:

£14.85 per hour plus service charge, paid overtime and great IHG perks including:


* Free meals on duty.


* Amazing discounts for our hotels and restaurants around the world for you and your friends & family.


* 50% discount in our F&B outlets 


* Discounts from over 15,000 stores – all the way from retail to cinema with our Hapi benefits scheme.


* Our generous refer a friend scheme. 


* Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!

On top of these great benefits, we also provide:


* 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 


* Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.


* Company sick pay and life insurance for every employee


* Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities


* Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.


* The kind of culture that inspires you to be all you can be.


* An invitation to ta...