Senior Support Consultant

Position Title: Senior Support Consultant

Location: Remote US Role

Department: Support

Employment Type: Full-Time

 

Overview

We are seeking an experienced and highly skilled Senior Support Consultant to join our team.

This role is ideal for a technical professional with deep experience in the revenue cycle healthcare industry, strong analytical skills, and a proven ability to work with payers and insurance claims.

The ideal candidate is detail‑oriented, proactive, and comfortable working in a fast-paced support environment that demands both independence and cross‑functional collaboration.

 

Key Responsibilities


* Provide advanced support to clients and internal teams related to revenue cycle operations, payer workflows, and insurance claim processes.


* Troubleshoot complex issues involving healthcare data, claims submissions, adjudication, and payer response behaviors.


* Write and optimize SQL queries to analyze, validate, and troubleshoot data-related issues.


* Serve as a subject matter expert (SME) on payer requirements, reimbursement patterns, claim formats, and exception workflows.


* Collaborate with technical teams to escalate and resolve system defects or configuration gaps.


* Contribute to documentation, training sessions, and best-practice guidance for clients and support staff.


* Participate in testing of new features, workflows, or integrations within the platform.


* (Bonus) Leverage familiarity with HL7 standards to support healthcare data integration and interoperability tasks.

 

Qualifications


* 5+ years of professional experience, with a strong preference for roles in the revenue cycle healthcare industry.


* Hands-on experience working with payers, insurance claims, reimbursement processes, and related data workflows.


* Strong proficiency in SQL query writing, including data analysis and troubleshooting.


* Experience working with healthcare data formats, including EDI (e.g., 837, 835).


* Bonus: Knowledge of HL7 interfaces or healthcare interoperability standards.


* Excellent problem-solving, communication, and customer‑facing skills.


* Ability to manage multiple priorities and work independently in a high-demand environment.

 

Preferred Attributes


* Analytical mindset with strong attention to detail.


* Experience supporting SaaS platforms or technical systems within healthcare.


* Ability to translate technical concepts into clear, actionable insights for non-technical stakeholders.


* Strong collaborative approach and willingness to mentor junior team members.