Analyst - Product Complaint Representative

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role:

As a Product Complaint (PC) Representative, you will be part of the GPS Quality and Management team to support the global product complaint process for Elanco Animal Health.

In this role, you’ll be responsible for managing product complaint tasks and interacting with various Elanco business partners.

Your Responsibilities:


* Manage the creation and processing of Veeva Case/Complaint Records from PV Works Cases.


* Update and utilize appropriate tools for efficient complaint processing.


* Facilitate information gathering from affiliates and submit Veeva Complaint records for assessment.


* Generate data to support Complaint metrics and complete comprehensive assessment of Complaint Records in Veeva.


* Review and close complaint records, ensuring consistency, compliance, and adherence to Elanco processes.

What You Need to Succeed (minimum qualifications):


* Education level: Professionals in Pharmacy, Veterinary Medicine or related fields


* A minimum of 3-5 years of experience in the pharmaceutical or veterinary industry, with a focus on product complaints or pharmacovigilance.


* Proficiency in English (fluent communication, reading, and written skills) and strong oral and written communication abilities.

What will give you a competitive edge (preferred qualifications):


* Self-starter, proactive, and able to work independently with minimal direction.


* Effective time management and organizational skills, with the ability to balance multiple cases and changing priorities.


* Extremely well organized, with strong attention to detail.


* Ability to prioritize and execute deliverables with little supervision.


* Proficiency with Office Suite and strong workflow management skills.

Additional Information: 


* Hybrid work model: 3x a week in the office

Elanco Benefits and Perks:

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:


* Monthly salary starting from R$ 5,500


* Corporate Bonus


* Sulaméric...