Applications Engineer for Strategic Accounts

Strategic Account Applications Engineer Connected Services Hub
Location: Warrington.

Hybrid working.

This is a newly created role supporting a global strategic customer within the Connected Services Hub.

You provide advanced technical support for a highly complex and bespoke digital environment.

You act as a dedicated technical escalation point while remaining part of the wider CSH team.

The role supports a high value, business critical service contract with strict performance expectations.

What you will do:
• Provide advanced second line technical support for a global strategic account
• Act as the primary escalation point for complex incidents and service issues
• Coordinate incident response and deliver structured root cause analysis
• Support bespoke BMS and digital service solutions in production environments
• Work closely with global Product Support and R&D teams
• Ensure service continuity and customer confidence
• Support proactive activities such as system optimisation and opportunity detection
• Collaborate with wider CSH engineers to balance workload and risk

About you:
• Experience supporting complex BMS or digital building environments
• Strong understanding of HVAC, electrical, or building services systems
• Knowledge of protocols such as Modbus, BACnet, OPC, TCP/IP, Ethernet IP
• Background in customer facing technical support or service delivery
• Confident handling demanding stakeholders and escalations
• Comfortable working in structured service environments with clear SLAs
• Relevant engineering or technical qualification preferred

Working pattern
• Hybrid role
• At least two days per week in the Warrington office
• Monday to Friday working pattern
• No shift work

What we offer you:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity.

We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration.

We want our employees to reflect the diversity of our communities and the customers we serve.

As a result, our teams are stronger to drive the company's future.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

Apply now:
Please submit an online application to be considered for any position with us.

You know about us, so let us learn about you.

Apply today.

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