Permitting Systems and Operations Manager

TITLE:                   Permitting Systems & Operations Manager

DEPARTMENT:      Lucas County Building Regulations                             

WORK HOURS:      8:00 am - 4:00 pm | Monday - Friday

PAY RATE:            Grade 27 | $35.39 – $42.98

STATUS:                Non-Bargaining Unit | Classified   

FLSA:                    Non-Exempt

          

JOB SUMMARY

Under supervision of the Director / Chief Building Official, C.B.O., and within the hierarchal organizational structure of the department, services include but are not limited to:

Provide technical and management work in organizing, managing, and participating in activities related to overseeing the department’s digital platforms.

This position is responsible for managing and supporting permit-related technology, updating public-facing platforms (such as the department website and social media accounts), and supporting administrative functions and assisting the Director / Chief Building Official with duties including payroll, budgeting, reporting, and contract management.

This role will drive innovation through technology, to integrate more advanced technical capabilities and improve efficiencies within the department through assessment and evaluation of processes for continuous improvement and make recommendations to improve operations.

ESSENTIAL FUNCTIONS


* Administer, maintain and update permitting and permit related to digital platforms.


* Configure and update permitting workflows.


* Ensure data accuracy and reliability by applying best practices in data quality control and data quality assurance.


* Comply with organizational database guidelines and policies set by the system administrator.


* Serve as a point of contact for the permitting system administrator.


* Participate in coordinating, testing, and performing implementations, upgrades, and migrations of software programs.”


* Serve as point of contact for permitting software vendors.


* Train internal staff and customers on building regulations software and provide ongoing support.


* Oversee permit intake workflow and ensure database reflects current operational procedures.


* Maintain compatibility with other County and external data systems (GIS, Finance, etc.).


* Regularly update department webpage and maintain accurate public-facing information.


* Operate and manage department’s social media platforms for timely announcements and public engagement.


* Ensure accuracy, clarity, consistency, and compliance with County policies in all posted content.


* Oversee department staff, direct work, and ensure performance standards.


* Assist Director / Chief Building Official with budget planning, payroll, financial reports, and grant documentation.


* Compile and prepare a variety of reports and dashboards (monthly, ad-hoc, complianc...