Lead Technical Program Manager - Teller Space

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Consumer & Community Banking and Branch Operations, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm.

Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams.

Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals.

With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities


* Develop and execute comprehensive project plans, translating business requirements into actionable technical tasks, and managing resource allocation and timelines to ensure on-time delivery of technology solutions.


* Lead multiple projects within the Teller space, with the potential to expand to product-level initiatives in the future.


* Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum; utilize risk management tools such as Clarity.


* Collaborate with cross-functional teams-including engineering, product, business stakeholders, and external vendors-to define program scope, objectives, and deliverables, ensuring alignment with overall business goals.


* Facilitate and lead status calls, architecture, design, and testing meetings, ensuring all stakeholders are informed and engaged throughout the project lifecycle.


* Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning, innovation, and process improvement within the team.


* Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.


* Manage and coordinate workstreams, ensuring seamless integration and delivery across multiple scrum teams (currently working with three scrum teams of eight members each).


* Raise and escalate issues as needed, ensuring timely resolution and minimal impact to project delivery.


* Oversee the modernization of legacy systems and drive the implementation of new technologies and processes within the Teller domain.


* Develop and maintain comprehensive project documentation, including technica...