Animal Services Supervisor - Call Center

The County of Riverside seeks candidates to fill positions throughout Riverside County.

A list of eligible candidates will be established to fill current and future vacancies.

This recruitment will remain open until vacancies are filled.

The Riverside County Department of Animal Services has an opportunity for an Animal Services Supervisor leading the Animal Services Call Center located at the Western Riverside County/City Animal Shelter in Jurupa Valley.

Do you thrive under pressure or during crises? We hope so because the Animal Services Call Center receives almost 90,000 calls, in-person/social media inquiries or e-mails annually.

The Call Center team consists of 5-6 Animal Services Representatives skilled in the ability to quickly switch focus, for example, the first call may be a general inquiry regarding licensing requirements and the next call, seconds later, seeking emergency guidance due to a puncture bite [dog, snake or another wild animal].

The Animal Services Supervisor must be able to thrive in a fast-paced environment with ever changing staffing levels while striving to exceed the expectations of the communities served.

Highly competitive candidates will have experience working in a high-volume call environment at an Animal Control Agency allowing for Animal Control or Public Safety Procedure knowledge.

Chameleon Software or other integrated Shelter Case Management Systems i s also highly desired but not required.

If you have a job-related customer service background, strong verbal and written communication skills and strive to serve your community take a moment to review the Examples of Essential Duties and consider applying today!

Important Note: Hours for this position can range from 8A - 5P Monday through Friday with flexibility for working weekends, events and holidays.

The position will also be on call.

Meet the Team!

The Riverside County Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve.

The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.


* Hire, onboard and provide guidance on customer service challenges and escalations.


* Prepare work schedules and maintain adequate coverage while evaluating staff performance annually and as needed.


* Analyze Call Center data, maintain workload statistics and prepare management reports.


* Coach Call Center staff and develop call-flow scripts for various scenarios.


* Manage timely and accurate community email correspondence.


* Maintain positive working relationships with other Animal Services divisions.


* Enter licensing, spay/neuter, surgery, microchips, vaccines, adoptions, foster logs, transfers and release information into database.


* May direct the...