Human Resources Service Delivery Analyst

HR Service Delivery Analyst

Location: Onsite, Norfolk, Virginia Corporate Office

Position Summary

The HR Service Center Analyst serves as a first point of contact for employees, candidates, and managers by delivering timely, accurate, and consistent HR operational support.

This role supports core HR processes including onboarding, pre-employment screening, employee records management, system access administration, and general HR inquiries.

The Analyst ensures data integrity within Dayforce, compliance with employment regulations, and a positive employee and candidate experience through responsive service and process ownership.

Key Responsibilities

HR Service Center & Employee Support



* Monitor and manage the HR Service Center mailbox and ticket queues, responding to employee and manager inquiries within established service level agreements (SLAs).


* Resolve routine HR questions related to onboarding, employment verification, system navigation, policies, and basic HR transactions.


* Escalate or route complex or sensitive issues to the appropriate HR functional team while maintaining ownership through resolution.


* Maintain confidentiality and professionalism when handling employee and candidate information.


* Pre-Employment & Onboarding Administration


* Initiate, track, and monitor background checks and drug screenings for candidates, coordinating with third-party vendors and communicating status updates to candidates and hiring managers.


* Monitor onboarding workflows in Dayforce to ensure completion of all required tasks, following up with managers and new hires to address delays or missing information.


* Complete new hire records in Dayforce by entering required data not captured through requisitions or upstream processes.


* Ensure all required new hire documentation (e.g., offer letters, I-9s, acknowledgments) is accurately uploaded and attached to employees' electronic personnel files.


* Communicate offer rescinds in accordance with company guidelines, ensuring legal compliance and confidentiality.

HR Systems & Data Management



* Maintain accurate and up-to-date employee data within Dayforce, ensuring data integrity and compliance with internal controls.


* Manage and administer system access for HR-related platforms, including Dayforce and background screening systems (e.g., HireRight), ensuring appropriate access levels and timely provisioning/deprovisioning.


* Support audits and reporting by ensuring documentation completeness and system accuracy.


* HR Programs & Operational Support


* Administer HR programs such as stay bonuses or similar initiatives by generating, tracking, and distributing required communications and letters.


* Coordinate the ordering and distribution of required Labor Law posters for new locations, acquisitions, or regulatory updates, ensuring compliance with federal, state, and local requirements.


* Assist with process documen...