Service Manager

PRIMARY FUNCTION :

Responsible for managing Compressed Air Service Parts and Service Operations.

Responsible for planning, developing, and organizing an effective, efficient work force designed to accomplish projected sales volume, required profit, and customer satisfaction.

ESSENTIAL DUTIES:

Manage budget and expenses, monitor financial reports and profit goals for both Parts and Service Operations.

Resolve customer complaints by taking prompt and appropriate action to maintain excellent customer relations promoting a superior customer experience.

Encourages associates to be fair, courteous, honest and appreciative of our customers' business.

Control Shop & Field Service maintenance by daily monitoring and controlling labor and parts cost to meet required profit goals.

Ensure productive scheduling and dispatching of all service technicians to perform daily service/repairs.

Open and close all service calls for Compressed Air Service.

Monitor work order closings to ensure invoicing occurs within 10 days of last labor on all service calls.

Service calls must have all accounts checked for accuracy, completeness ensuring timely processing and closing.

Monitor all warranty work orders for proper administration of claims to manufacture.

Ensure all warranty and policy decisions are mutually fair to the customer, the manufacturer and Gregory Poole.

Adequately ensure offices, shops, yards, vehicles, tools and other company property are properly maintained in a professional and safe manner to promote excellent customer service.

Ensure compliance of all corporate policies.

Monitor all phases of department's operations, performance and customer satisfaction.

Perform employee evaluations in a timely manner and ensures proper administration of wages and salaries for both service and parts personnel.

Schedule all needed training classes for technicians and parts personnel.

Prepare annual service and parts department budget and objectives and capital expenditures requests for approval by Compress Air Business Manager.

Provide technical assistance for service and parts departments when possible.

Maintain managerial contact and support for technicians, resolving various problems and promoting customer contact and participates in meetings to promote Gregory Poole and our OEM partners.

Coordinate with the sales department on any start ups or sales related issues in which the service department may be involved.

Assist the sales department with special projects and technical problems, as needed.

Work with various departments within the company, such as: Human Resources Department for personnel information and compliance with regulations; Credit Department for opening new accounts, collections, and problems; Rental and Used Department for pricing and repairs; and Accounts Payable Department for financial statement accuracy.

Ensure intra-company relations to strengthen the company

Ensure maintenance of compan...