Senior Product Manager

Warby Parker is looking for a Senior Product Manager to own and reinvent the engines that power our business operations.

This role is focused on the strategy and roadmap for our core internal technology platforms, with a primary focus on our insurance processing and financial technology systems.

You'll be tasked with leading the evolution of our internal tooling, creating scalable and intuitive platforms that sit at the heart of our e-commerce, retail, and patient-service operations.

In addition to fintech, this role will also help drive strategy for other critical business systems, such as our catalog and merchandising platforms.

You'll work closely with a wide range of teams-including Finance, Vision Services, Engineering, User Experience Design, Product Strategy, Retail, and Merchandising-to transform our business systems architecture.

If you're passionate about building the foundational platforms that enable a business to scale, this is your opportunity to make a massive impact.

Sound like you? Read on!

What you'll do:


* Develop and execute the product vision, strategy, and roadmap for the next generation of Warby Parker's business systems, leading with our insurance and fintech platforms


* Dive deep into the weeds of our insurance claim processing, payment workflows, product data models, system architecture, and business workflows to become the go-to subject matter expert


* Drive the end-to-end process of evolving our core internal tooling-from discovery and requirements gathering to launch and iteration-across multiple business domains


* Partner with a complex group of stakeholders to deeply understand their processes and pain points, translating their needs into a clear, prioritized backlog


* Author detailed product requirements, user stories, and technical specifications for platform and internal tooling initiatives


* Define and analyze key performance indicators for your products, focusing on claim processing efficiency, payment success rates, operational efficiency, data integrity, and speed-to-market


* Act as the voice of your internal customers, ensuring the tools you build are not just powerful but also intuitive and user-friendly

Who you are:


* Backed by 7+ years of product management experience, with at least 3 years focused on backend/platform products, internal tooling, or complex business systems


* Experience with fintech, payments, insurance processing, PIM, catalog management, or merchandising systems is a huge plus


* A true self-starter who is resourceful, detail-oriented, and thrives on autonomy in a fast-paced environment


* An expert at navigating complex stakeholder environments, with a proven track record of building consensus and driving cross-functional alignment


* Technically fluent; you're comfortable engaging with engineers on system architecture, APIs, and complex data models


* A well-rounded communicator, collaborator, and presenter who can ar...