Payment Program Support Specialist

JOB DESCRIPTION

Role Purpose:

The role's primary purpose is to play a supporting role, in partnership with IT and business groups, for the roll-out and change of Chubb's strategic payment platforms.

Assisting payment intake, business requirements and program management by documenting business processes, controls, support technical design, user acceptance testing, post implementation review and change requests.

Key Responsibilities:

Payment intake:


* Assist with payment intake and payment portfolio updates.


* Arrange discovery workshops and meetings.


* Take and distribute meeting notes, follow up on actions and work with all teams involved to coordinate efforts.

Business requirements:


* Assist with project business requirements documentation, reviews and sign-off from relevant stakeholders.


* Document current business processes, future requirements, and identify areas for improvement.

Present findings and suggestion to leads and project team.


* Collaboration with technical teams during the design, build, and system testing phases.

Provide ongoing support for any queries related to requirements.


* Contribute to and review technical documentation deliverables, ensuring alignment with business requirements and project goals.


* Provide insights into both business and systems implementation plans to ensure successful execution of the projects.


* Participate in User Acceptance Testing (UAT), ensuring the final product meets business requirements.


* Assist in effective project closure procedures, review, and manage outstanding actions.

Project Tracking & Reporting:


* Assist with notes and coordination with meetings, workshops and project events.


* Assist in monitoring the progress of projects by tracking key deadlines, deliverables, and milestones to ensure alignment with project objectives.


* Contribute to the preparation of insightful status reports for both internal stakeholders and clients, reflecting project progress and challenges.


* Act as a link among project stakeholders, with effective communication between team members and external parties.

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expre...