Trust & Safety Product Solutions Architect - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Trust & Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities



* Lead technical solution design for Trust & Safety solutions across solutioning, implementation, and post-implementation.


* Define target and transitional architectures, integration patterns, and non-functional requirements for API and file-based client integrations.


* Support premier client onboarding to accelerate certification and time-to-ramp.


* Engage directly with client technical teams and JPM contractors to guide integrations and resolve issues.


* Troubleshoot post-go-live incidents; drive root-cause analysis and production readiness improvements.


* Partner with product to resolve defects and inform the product roadmap.


* Plan for scale with tech, modeling expected volume and throughput to ensure capacity, reliability, and SLA adherence.


* Develop a product strategy and product vision that delivers value to customers


* Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition


* Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product management or a relevant domain area


* Proven experience delivering client-facing integrations for both API and file-based channels at enterprise scale.


* Strong troubleshooting skills with observability stacks; adept at root-cause analysis, incident response, and performance tuning.


* Effective collaboration in a matrixed environment; excellent communication with client technical teams and internal stakeholders.


* Demonstrated ability to utilize qualitative and quantitative inputs to develop strategic and tactical recommendations to both improve the client experience and product adoption


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