Bilingual Accounting Support Analyst

Company Name:          PBS Systems

Job Title:                      Bilingual Accounting Support Analyst - Tier 1

Location:                      Arlington, TX, Spanish Fort, AL, and Dubuque, IA

Department:                 Accounting Support

Reports To:                  Team Lead, Accounting Support              

Job Requirement(s):   Travel throughout Canada and USA, 1 week per month

No.

of Openings:         01

 

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time.

In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.

Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends.

Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. 

And that is where you come into the picture.

While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.

After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Accounting Support Analyst.

You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Job Responsibilities:


* Handling incoming external and internal issues, concerns, and requests in French and English through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner


* Logging and documenting all customer interactions within our ticketing system and escalating matters as required


* Collaborating with other groups/departments to streamline service delivery


* Identify opportunities to drive process improvements that positively impact the client’s experience


* Develop knowledge and understanding of our software and supporting infrastructure


* Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months   


* Achieving and exceeding KPI targets and other metrics defined by the department


* Available to travel at least 1 week per month throughout the US and Canada


* Keeping abreast of software enhancements ...