Installed Base Services Team Lead

Join our dynamic Field Service Engineering team as a Team Lead and drive excellence in customer service delivery! We're looking for a passionate technical leader to supervise and empower our field service professionals while ensuring exceptional customer satisfaction.

What will you do:


* Lead, coach and manage the Services Representatives team to achieve performance targets and KPIs.


* Ensure timely and effective resolution of customer inquiries and service requests.


* Develop and implement strategies to improve service delivery and customer satisfaction.


* Set clear objectives, monitor performance, and conduct regular site visits to ensure compliance.


* Encourage Services Representatives to identify new business opportunities "Lead Generations" to enhance Services growth.


* Monitor team performance, provide coaching, and conduct regular evaluations.


* Collaborate with cross-functional teams to support service operations and business objectives.


* Ensure compliance with Schneider Electric Quality and HSE standards.


* Ensure full adherence to quality of reports, test sheets and checklists and proper archiving.


* Drive continuous improvement initiatives within the service team.


* Strengthen good relationship with customers and ensuring long-term partnership.


* Ensure customer satisfaction through proactive service engagement.

Qualifications:



* Bachelor's degree in electrical engineering, or related field.


* 8-12 years of experience in services operation, with at least 3 years in a team lead role within the electrical or energy sector.


* Proven strong leadership and team management skills.


* Excellent communication and interpersonal abilities.


* Knowledge of Schneider Electric products and services is an advantage.


* Strong understanding of different electrical systems, and energy management.


* Ability to work under pressure and manage multiple priorities.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

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