Office Manager I

Directs general office activities and workflow for a single site.

Responsibilities may include: payroll, traffic, customer service, and accounting/budgeting functions.

May have responsibility for Human Resources functions such as recruitment, training, discipline, labor management provisions, and development of operational policies, programs, and procedures.

What You'll Do:
• Coordinate activities with other supervisory/lead personnel and with other work units or departments.
• Develop or update procedures, policies, and standards.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Interpret and communicate work procedures and company policies to staff.
• Work with General Manager to develop annual departmental budget.
• Develop work schedules according to budgets and workloads.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
• Resolve customer complaints and answer customers' questions.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train and instruct employees in job duties and company policies or arrange for training to be provided.

What Experience and Education You Need:
• 5-8 years of office experience in warehousing and/or logistics
• 1-3 years general supervisory/management experience
• HS Diploma

What Could Set You Apart:
• Strong interpersonal skills and judgment in communicating with staff.
• Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development.
• Must have strong relationship skills, be able to provide and model leadership behaviors including the ability to defuse conflict.

Relate to other people beyond giving and receiving instructions: they must get along with others without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism.
• Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals.
• Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines.
• Tools and Technology: Proficient in WMS and Microsoft Office, including Word and E...