Crisis and Emergency Response Manager

ERM is hiring an experienced high‑performing Crisis and Emergency Response Manager to support clients in strengthening their Crisis Management, Emergency Response (ER), and Business Continuity (BC) capabilities remotely based in Walnut Creek, CA.  The ideal candidate brings deep technical expertise across preparedness, response, and recovery disciplines, paired with strong consulting skills, stakeholder engagement experience, and the ability to guide organizations through complex, high‑risk scenarios.  This is a part- time (15 hours per week) limited-term role with a duration of 3 weeks, extendable.

Responsibilities


* Design, implement, and enhance Crisis Management frameworks, roles, and governance structures.


* Facilitate risk assessments, scenario analyses, and crisis simulations/tabletop exercises.


* Improve the integration of Emergency Response Plans (ERP) addressing life‑safety, communication, escalation, and tactical response into Crisis Management planning.


* Support clients in building Crisis Management Teams (CMTs) and Emergency Operations Center (EOC) processes.


* Advise on incident classification, escalation protocols, and command/coordination models (ICS, IMT, ERT).



* Develop and implement Business Impact Analyses (BIAs), continuity strategies, and recovery plans.


* Align BC programs with relevant standards (e.g., ISO 22301, NFPA 1600) and organizational risk appetite.


* Support Enterprise Risk Management (ERM) activities including risk identification, prioritization, and mitigation planning.


* Integrate BC/ERM insights into broader operational resilience and strategic planning.



* Produce clear, pragmatic plans, procedures, training, and after‑action reports.


* Provide subject matter expertise during real‑world incidents, when needed.


* Stay current with emerging risks (cybersecurity, supply chain disruption, climate‑related events, etc.).



* Develop and deliver customized training for executives, managers, and response teams.


* Facilitate workshops, drills, and progressive exercise programs.


* Coach client teams to build internal ownership and long‑term program maturity.

Qualifications


* Bachelor’s degree in occupational health and safety, environmental science or related degree preferred.


* A minimum of 7+ years of relevant experience in Crisis Management, Emergency Response, Business Continuity, Enterprise Risk Management, or related fields.


* Strong knowledge of leading frameworks and standards (e.g., ISO 22301, NFPA 1600, NIST, ICS).


* Experience designing and implementing crisis and continuity programs in complex, multi‑site or multi‑stakeholder environments.


* Demonstrated ability to lead high‑pressure discussions and guide decision‑making during incidents or simulations.


* Excellent communication skills, including facilitation, training, and executive‑level presentation experience.


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