Technology Support III- Global Middle Office

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Strong knowledge of SQL, Unix/Linux, and Python scripting for troubleshooting and resolving application issues.


* Familiarity with middleware technologies, job schedulers, and monitoring tools like Geneos.


* Experience with FIX protocol for managing trade-related messages and connectivity.


* Experience in handling production incidents, performing root cause analysis, and ensuring timely resolution while adhering to SLAs.

Ability to manage ad-hoc queries and provide quick support to business users.


* Understanding of Middle Office operations, trade lifecycle, and financial products (e.g., equities, derivatives).


* Must possess strong communication skills to collaborate with global teams, business users, and development teams effectively.


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience in observability and monitoring tools and techniques


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills


* Experience with one or more general purpose programming languages and/or automation scripting


* Working understanding of public cloud

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase ...