Software Engineer III - Java Full Stack Tech Support Management

We are seeking a highly motivated Technical Customer Success member who thrives on the challenge and thrill of helping customers solve complex issues.

This role supports a spring boot-based framework (Photon) and its associated services.

The Framework is used by thousands of JPMC (JPMorgan Chase) software engineers.

Our product is at the heart of the cloud enabled modern microservices based applications that power our business.

You will be part of client support model that ensures client success, increases uptime, and generates a seamless experience for JPMC developers.

In this role youwill work closely with developers from various lines of business.

You will be responsible for ensuring the defined product customer success criteria and SLAs are consistently met.

The Technical Customer Success member will manage day-to-day operations, client escalations, address gaps in the support structure and identify dependencies.

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III at JPMorganChase within the CCB, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.

You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

You will be part of client support model that ensures client success, increases uptime, and generates a seamless experience for JPMC developers.

In this role youwill work closely with developers from various lines of business.

You will be responsible for ensuring the defined product customer success criteria and SLAs are consistently met.

The Technical Customer Success member will manage day-to-day operations, client escalations, address gaps in the support structure and identify dependencies.

You will work with the Technical Customer Success Lead to partner with key leads of various LOBs (Lines of Businesses) and our product owner during the support process and after postmortem analysis on Product enhancements needed to improve the product.Working with Product Management will include assisting with requirement gathering based on issues reported through the support process.

As a part of support reduction and product education, the support team is also responsible for improving product documentation based on customer feedback and support observations and creating knowledge base to improve "automatic" support bot efficiency to reduce human involvement.

The ideal person for this role should possess strong technical knowledge of the software development lifecycle and be willing and able to learn new technical stacks.

The ideal candidate should also be a strong communicator that possesses a solid blend of customer service, technical knowledge, issue management, as well as solid communication skills.

The Technical Customer Success memb...