Agency Servicing Analyst

Join our dynamic team to expand our loan servicing capabilities and be part of an organization committed to excellence and innovation.

Recognized by FORTUNE and LinkedIn, this is your chance to make a meaningful impact and advance your career in a supportive environment.

Experience a culture that values collaboration and leadership while promoting success for our clients and communities.

Job Summary
As a Loan Servicing Analyst in the Commercial Agency/Off-Balance Sheet team, you will perform loan servicing tasks on an assigned portfolio of loans as well as expand the scope and scale of our team.

This may include interpreting loan documents, interacting with internal and external contacts, and oversight of deadlines.

You may also lead projects that further build out the team structure and strategy.

Additional Summary Paragraph
You will be part of a team that supports GSE and CMBS offerings, ensuring compliance with industry standards and investor requirements.

Our team is dedicated to continuous improvement, operational excellence, and delivering outstanding service to our clients.

You'll collaborate with cross-functional teams and contribute to projects that enhance our loan servicing processes and client outcomes.

Job responsibilities


* Interpret and analyze loan documents, ensuring accurate understanding and application of terms and conditions


* Review and interpret Servicing Agreements and Purchase and Sale Agreements for GSE and CMBS offerings


* Review and understand GSE Guide requirements for Commercial Loan Servicing


* Assist in the management of an assigned loan portfolio, monitoring deadlines and ensuring timely completion of loan servicing tasks


* Facilitate communication with internal and external stakeholders, addressing conflicts and queries related to loan servicing and GSE investor requirements


* Apply critical thinking to identify potential issues in loan servicing processes and propose solutions within established guidelines


* Focus on continuous improvements and assist in implementing solutions


* Work with cross-functional teams to drive operational excellence


* Contribute to team projects, assisting in the development and implementation of strategies to improve loan servicing efficiency and effectiveness

Required qualifications, capabilities, and skills


* Minimum of 4 years experience in loan servicing operations, with a focus on interpreting and applying loan documents


* Proficient knowledge of commercial mortgage products, financial services, lending and real estate compliance in addition to loan servicing standards


* Demonstrated ability to manage conflicts, with experience in facilitating discussions and creating collaborative solutions


* Proven skills in critical thinking, with the ability to analyze loan servicing processes and propose modifications within established guidelines


* Experience in stakeholder management, with the ability to establish...