Customer Service Rep. I

Position Summary:
This is an entry-level position with the goal being to acquire the skills necessary to operate
independently as a Customer Service Representative.

The individual in this role is expected to provide
exceptional customer service to internal and external customers.

Primary responsibilities include
answering calls, creating opportunities, and generating quotes.

Objectives:
1.

Answer incoming customer calls and inquiries with accurate and timely information and process
orders.

This includes verification of specifications, pricing, and terms.
2.

Create opportunities and quotes in Microsoft Dynamics and submit to ERP to create sales
orders.
3.

Handle customer expedites, fax acknowledgments, and advise customers of shipping
information.
4.

Active participant in team meetings and quality improvement efforts.
5.

Proof orders on a daily basis for errors.

Assist in filing and other clerical duties as needed.

Requirements:

Education: High School Diploma or GED

Experience: Entry-level position.

Skills: Strong communication and interpersonal skills.

Location: Tallassee, Alabama

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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