Program Director

What will your job look like?

The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services.  The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.



*To be considered for this role you must reside in the State of Minnesota

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What you’ll do:


* Provide leadership and management of direct and non-direct reports


* Ensure business outcomes and contract goals are defined and met


* Gain knowledge of and understand all aspects of the Client and the contract


* Maintain, understand and effectively communicate Client expectations


* Educate the Client on MTM procedures


* Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM


* Track and maintain department budget in order to meet established financial goal


* Conduct quarterly Town Hall meetings with all levels of staff


* Monitor Client Satisfaction beyond statistical data


* Be available as Client’s key contact for any issues relating to the program


* Maintain a strong working relationship with key Client personnel


* Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education


* Regularly hold and document satisfaction meetings with the Client


* Identify and manage stakeholders’ expectations during all phases of the contract


* Ensure regular interaction with internal departments


* Continuously plan for growth and issue resolution


* Keep abreast of changes to NET program rules, regulations, and policies


* Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered


* Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals


* Provide development and career guidance to local staff


* Work across all departments to ensure the cost of transportation service delivery is within the budget


* Conduct and process disciplinary actions and terminations as needed

What you’ll need:

Experience, Education & Certifications:


* High School Diploma or G.E.D.


* At least 5 years of experience managing or providing key leadership support for a Medium sized, profitable operations teams in a multimillion contract environment, 7 years preferred


* Experience with contract implementation


* Experience establishing and managing all aspects of performance management


* Experience managing complex contracts with SLA’s and government compli...