(Remote) Application Support Analyst

Application Support Analyst

Harris Computer Corporation (Systems & Software)

Remote role – Canada or USA

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world.

If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

We are looking for an Application Support Analyst to join our support team.

Systems & Software, a subsidiary of Harris Computer Systems, has been a top-rated Customer Information System (CIS) provider to municipal and investor-owned (IOU) electric, water and gas utilities for over 40 years.  With an unrivaled track record of success, our web-based enQuesta Software drives advanced business performance and customer engagement.

We are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to manage real-world solutions and positive user experiences at every interaction.

The successful applicant will be involved with functional support our CIS, enQuesta.  You will work with our business users along with product and technology teams to provide primary support for production issues.

As an experienced analyst, your triage skills will help ensure we’re doing the most important work first.

This remote role welcomes candidates anywhere in Canada and the US.

With preference given to Canada's west coast candidates.

Reporting to the Customer Support Team Supervisor, the support analyst will: 


* Handle support calls or tickets.


* Install and update product line applications, integrated third party applications, and operating system and database applications.


* Exercise sound professional judgment in investigating technical problems.


* Collect detailed information to categorize requests and establish a method of resolution.


* Document all customer communication through tickets.

What we are looking for:


* 1+ years of experience in an Application Support role


* Strong communication skills & bias for action


* Practical experience and an understanding of incident management, problem, and change management


* Curious and independently minded with a proven ability to thrive in a self-motivated fast-paced, ambiguous, and rapidly changing environment


* Strong communication skills & bias for action

What would make you standout:


* +1 year of customer service experience in a technical environment or relevant experience.


* +1 year of experience in technical troubleshooting.


* +1 year of experience providing onsite attention and support for specific clients.


* +1 year of proven problem-solving abilities.


* 4+ years of experience with Agile Methodology


* Strong analytical, research and collaboration skills

What we can offer:


* The opportun...