ITSM Architect

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: ITSM Architect

We are seeking a highly experienced and visionary IT Service Management Architect to provide strategic technical leadership and architectural oversight for our entire ServiceNow platform.

Working closely with the ServiceNow Platform Owner, the IT Service Management Architect will design complex solutions, support platform governance, enforce best practices, and guide development teams to deliver scalable, secure, and high-performing ServiceNow capabilities across all modules.

Your Responsibilities:  



* Define the high-level architecture for the global ITSM landscape, orchestrating the integration of platforms with broader IT operations to ensure a cohesive strategy that meets long-term organizational goals


* Lead the continual evolution and improvement of current ServiceNow implementation and deliver enhancements across various modules (e.g., ITSM, ITOM, SAM, HAM, HRSD).


* Form part of the ServiceNow Governance Board, establishing platform governance, standards, best practices, and design patterns for ServiceNow development, configuration, and integration.


* Provide technical leadership and guidance to IT Service Management Development team, ensuring adherence to architectural principles and quality standards.


* Collaborate with Enterprise Architects, Business Stakeholders, Product Owners, and other IT teams to translate business requirements into robust and scalable technical designs.


* Oversee the design and implementation of integrations between ServiceNow and other enterprise systems, ensuring data integrity, security, and performance.


* Ensure the scalability, performance, security, and maintainability of the ServiceNow platform through proactive design and optimization.


* Conduct technical reviews of proposed solutions and existing implementations, providing recommendations for improvement and risk mitigation.


* Develop and maintain comprehensive architectural documentation, including design specifications, data models, and integration diagrams.

What You Need to Succeed (minimum qualifications:



* Bachelor's degree in...