Reservations Agent | Crowne Plaza Christchurch

About us

Crowne Plaza Christchurch is located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.

Our Reservation Team in Sales & Marketing department is the heart and center of the hotel, and you could be joining this great team as a Reservations Agent with us!

As a Reservations Agent, you’ll deliver this through managing all aspects of reservations operations.

You’ll be responsible for guest check in and out, settling accounts.

You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Every day is different, but you’ll mostly be:

You’ll provide great service and a memorable experience to our clients.

As Reservations Agent, you’ll deliver this through all aspects of the Reservation operations.

Key responsibilities include:


* Answer incoming phone calls, emails, and online inquiries in a professional and timely manner. 


* Create, modify, and cancel reservations accurately in the hotel’s reservation/PMS system. 


* Provide guests with up-to-date information about room types, rates, availability, packages, and hotel policies. 


* Provide outstanding customer experience for all guests, suppliers and booking agents


* Confirm reservation details and ensure all guest information is entered correctly and securely. 


* Coordinate with the Front Office, Sales, Housekeeping, and operations teams to ensure special requests and group bookings are communicated clearly. 

What we need from you


* Previous hotel reservations or front office experience 


* Must speak fluent English and local language with additional other languages preferred. 


* Strong communication, organizational, and interpersonal skills. 


* Knowledge of hotel systems (e.g., Opera or similar PMS). 


* Ability to remain calm and solution-focused under pressure. 

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:


* Paid birthday leave;


* Enhanced parental leave;


* Proactive health days;


* Full training provided;


* Daily laundered uniform.

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG and we know you will be too.

So, join us and you’ll become part of our ever-growing global family.

Please note ...