Coordinator, Appointment & Referrals

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Referrals

All Locations:
300 Ocean Avenue – Revere

Position Summary:
The Appointment and Referral Coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.

Assemble information concerning patient’s clinical background and referral needs.

Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment.

Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information.

Be the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns.

May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.

Essential Duties & Responsibilities:


* Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.


* Ensure complete and accurate registration, including patient demographic and current insurance information via NeighborHealth EMR and BMC EMR.


* Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.


* Confirms patient participation in health plan to ensure prior approval requirements are met.


* Review details and expectations about referral with patients.


* Coordinate and schedule patient’s appointments to specialist providers.


* Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.


* Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.


* Remind patients of scheduled appointments via mail or phone.


* Answer phones and greet callers in a timely and pleasant manner, screen calls, take messag...