Senior Retail Operations Executive

Responsibilities:


* Assist to monitor the compliance of store operations policies and procedures in accordance with local and group operations guidelines.


* Closely communication with store teams to drive operational excellence and resolve issues promptly.


* Conduct monthly store briefings and store visits across Hong Kong and Macau to ensure operational standards and provide on-site support.


* Host regular training sessions and workshops for store operations and stock teams to enhance knowledge and performance.


* Support project deployment across stores, ensuring timely implementation and adherence to standards.


* Analyze operational data and prepare comprehensive reports for management review, offering insights and recommendations.


* Assist in planning and execution of special sales events and pop-up activities, ensuring smooth operations and customer experience.


* Coordinate with internal and external stakeholders on operational matters, including security, uniforms, dry cleaning, and vendor management.


* Other ad hoc projects as assigned by superior.

Requirements:


* Bachelor's degree or above in Business Administration, Operations Management, or related field.


* Minimum 5 years of relevant experience in retail operations, with proven ability to manage complex store operations.


* Independent, attentive to details, highly organized and a team player with strong communication skills.


* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with data analysis tools is a plus.


* Good command of English, Cantonese, and Mandarin (written and spoken).

Willingness to travel for store visits and support sales events as required.A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.