Front Office Manager

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world.

With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both.

We've thoughtfully designed our spaces to encourage, support and celebrate great connections.

We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

   

Located in the city centre, Crowne Plaza Hobart connects its visitors, business or leisure, to the heart of Tasmania.

A warm welcome to Tasmania’s capital, our contemporary hotel offers well thought out spaces to connect and recharge with modern rooms designed to ensure our guests rest and relax while making the most of their stay.

Crowne Plaza Hobart offers 241 guest rooms and has a range of spaces from ballrooms to the boardroom, a 24-hour business centre, and is only moments away from Salamanca Place and Constitution Dock.

What is the job?

As Front Office Manager (Full Time), you will lead our Front Office Team to deliver an exceptional guest experience every day while overseeing operations of the Front Desk, Concierge and Club Lounge space. 

Your day to day


* Supervise and coordinate the activities of the Front Office Team.


* Be the primary contact for guests and ensure all guest enquiries and issues are managed promptly.


* Ensure all Front Office employees are trained in processes and systems to be able to perform their job to a high standard.


* Ensure VIPs, loyalty members, Club Lounge members and repeat guests receive appropriate recognition and personal attention.


* Implementing quality service standards while delivering a unique guest experience.


* Create a positive and productive work environment for all team members.

 Financial


* Monitor labour costs and control departmental expenses in line with budget.


* Prepare and submit statistical, performance, and forecast analyses and reports as required.


* Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.


* Use company systems and processes to maximise revenue.

Develop plans to increase occupancy and ADR through walk-ins and upselling at the Front Desk.

Guest Experience


* Provide guests with information to enhance their experience and stay (example: loyalty programs, area attractions, restaurants/bars, facility information). 


* Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests. 


* Support marketing efforts to upsell guests on hotel services, offerings, and amenities.

Responsible Business


* Work closely with key business leaders on any matters that impact the organisation and operations.


* Comply with and champion work health and safety in the workplace.


* Act as a central communication poi...